Amazon hiring for technical associate | fresher | JAVA | SQL

Amazon hiring for technical associate | fresher | JAVA | SQL

Amazon hiring for technical associate | fresher | JAVA | SQL

DESCRIPTION

Job summary
The scope of this role is to provide technical support to a operations teams specializing in conversion and quality of audit of e-books.Below are key responsibilities.

  • Understand high-level technical aspects of existing systems and services.
  • Provide support of incoming tickets, including extensive troubleshooting tasks.
  • Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and support status reporting.
  • Provide product and business metrics support to stakeholders.
  • Ownership of one or more systems or components
  • Customer notification and workflow co-ordination and follow-up to maintain service level agreements.

About the team
The Katalyst tech team within Books has 10 Support Engineers, who support 6 business teams by providing lightweight automation, workflow support.

BASIC QUALIFICATIONS

Basic Qualifications:

  • BS in Computer Science, Engineering or a related technical field
  • 0-1 years overall development/technical support experience
  • Experience in coding languages
  • Knowledge of Java based technologies
  • Ability to write intermediate level database queries/SQL skills

PREFERRED QUALIFICATIONS

Preferred Qualifications:

  • Proven ability to build solutions from scratch using scripts/automation etc.
  • Troubleshoot and identify the root cause of issues.
  • Ability to effectively capture, store, analyze & present metrics data.
  • Demonstrated skill and passion for operational excellence by using automation and process improvements.
  • Experience in a 24/7 production environment is a plus.

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